The supplier is responsive. They answer the questions quickly and they do close follow up.
However, the padded envelopes are thin. If you are looking to use them for non-fragile goods like clothes these bags can do the job but they are not convient for relatively fragile goods unless you add a few layers of bubble paper inside.
The glue of the bags seals well
The dispatch time was respected and the delivery was relatively fast. I made an order end December and received it in Canada end January.
Transportation fees are pretty high but the purchase experience with this supplier was good and smooth compared to other suppliers.